All Kate Morgan orders are packed and despatched within 24 hours of receipt. All orders are sent via our Melbourne distribution centre, via Express International Courier service. Delivery times are between approximately 2 – 4 working days, during normal trading volumes. However, this may take a little longer during peak trading – for example, at Christmas. If you have not received your order within 5 working days, please contact us via email at firstname.lastname@example.org quoting your order number.
All New Zealand deliveries incur a flat rate of $10.00 per order for orders under $100. Courier Express Postage is FREE for orders $100 and over. All orders are delivered by New Zealand Post Courier service.
Please ensure that you provide a complete and correct address and telephone number, and consider including your company name and telephone number, if you’ll be receiving your Kate Morgan parcel at work.
If we have any queries regarding your online order, or if for any reason we are unable to fulfill your order, we will contact you within 24 hours of receiving your order either via phone or email to seek clarification.
We do not refund original shipping charges.